Feedback and Complaints
What to do if you have a dispute or complaint?
We hope you are delighted with our services, but if you have a complaint please let us know so we can work
Making a complaint to us is free..
You can make a complaint verbally or in writing by contacting your broker directly or by using any of the following:
External Dispute Resolution Scheme
If we do not reach an agreement on your complaint, you may refer the complaint to an ASIC Approved External Dispute Resolution (EDR) Scheme. Our external dispute resolution provider is the Australian Financial Complaints Authority (AFCA).